Pursuant to the Personal Data Protection Law No. 6698 (“KVKK”), your personal data may be processed by Dr. Pelin Demirel Bulut Clinic (“the Clinic”) as the data controller — by being used, recorded, stored, updated, transferred and classified — within the scope described below and in accordance with the relevant legislation.
In this context, in accordance with the laws and regulations enacted to protect the fundamental rights and freedoms of individuals, particularly the privacy of private life, and to ensure the protection of personal data, our clinic takes the necessary technical and administrative measures to prevent your personal data from being processed and accessed unlawfully, to ensure its safekeeping, and to provide an appropriate level of security.
1. Personal Data Processed
The following personal data may be processed by our clinic:
- Identity information: First name, last name, national ID number, date of birth
- Contact information: Phone number, address, email address
- Financial information: Bank account details, payment and invoice information
- Health data: Examination information, diagnosis and treatment information, medications used, procedure records, laboratory results, pre- and post-procedure medical photographs
- Visual and audio records: Clinic security-camera image and audio recordings, call-center and service-quality conversations
- Digital data: Website usage information, cookie records, IP address information
2. Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
- Conducting examination, diagnosis, treatment and patient follow-up processes
- Creating appointments and maintaining patient communication processes
- Planning and improving health services
- Creating and storing medical records
- Fulfilling legal obligations
- Carrying out billing and financial processes
- Ensuring clinic security
- Carrying out patient-satisfaction processes
- Ensuring the security of the website and digital platforms
3. Methods of Collecting Personal Data
Your personal data may be collected verbally, in writing, physically or electronically through the following channels:
- Examination forms
- WhatsApp correspondence
- Telephone calls
- Website contact forms
- Social media communication channels
- Camera, audio and video recording systems
- Email communications
- Mobile applications and digital platforms
Your personal data is processed within the scope of the data-processing conditions specified in Articles 5 and 6 of the KVKK and the relevant legislation regarding the provision of health services.
4. Transfer of Personal Data
Your personal data may be transferred to the following persons, institutions and organizations in accordance with the relevant legislation:
- Authorized public institutions and organizations
- Persons and organizations from whom financial-advisory, legal and consultancy services are received
- Banks and payment institutions
- Information-technology and data-storage service providers
- Authorized persons and institutions as required by legal obligations
5. Visual Records and Use of Social Media
Photographs, videos and audio recordings taken before and after medical procedures are used solely for the purpose of medical follow-up and creating patient files.
The use of these recordings for educational, scientific-sharing, website, social-media or advertising/promotional purposes is only possible with your explicit consent, which will be obtained separately.
6. Data Security
Our clinic takes the necessary technical and administrative security measures to prevent your personal data from being processed and accessed unlawfully.
7. Your Rights under the KVKK
Under Article 11 of the KVKK, you have the following rights:
- To learn whether your personal data is being processed
- To request information if your personal data has been processed
- To learn the purpose of processing your personal data
- To request correction if your personal data has been processed incompletely or incorrectly
- To request the deletion or destruction of your personal data when the legal conditions are met
- To claim compensation in the event of damage due to unlawful processing
8. Contact
You can submit your requests under the KVKK through the following communication channels:
Dr. Pelin Demirel Bulut Clinic
Email: drpelindemirelbulut@gmail.com
Phone: +90 (532) 068 10 80